Legal Notice

Usage of Web Site

Anyone may view this website however, no information on this website maybe copied or reproduced in any media, in whole or in part. THE BEST CARE IN THE AIR® “The Best CARE in the AIR® is a registered trademark of Air Critical Care LLC. Air Critical Care LLC owns the DBA “ACC MEDLINK” and the websites related to the same.

Regional Data Credits

Regional and city data is provided via Freebase and uses material from Wikipedia, which is released under the Creative Commons Attribution-Share-Alike License 3.0.

Air Carrier Notice

Air Critical Care is an authorized Indirect Air Carrier (IAC) and does not employee any flight crew. Air Critical Care arranges flights under an agreement with RAI JETS and EXECUTIVE AVIATION that are Direct Air Carriers authorized by 14 CFR Part 135 and all medical services are that of Air Critical Cares staff. Air Critical Care may utilize other air carriers under Part 135 and Part 121 to meet your Air Ambulance needs.


In some cases, the team members that may accompany a patient may not be an employee of Air Critical Care LLC , we may utilize leased or contracted team members for some patient care services. Any Rights not expressly granted are herein reserved.

Trademark Information

Air Critical Care LLC. owns the rights to “Air Critical Care™” and “The BEST care in the AIR™”.

Privacy Policies

Health Insurance Portability Accountability Act of 1996 (HIPAA) is governed by the U.S. Dept. of Health and Human Services, office of Civil Rights and regulates the act that protects the disclosure of consumers medical records. Air Critical Care LLC. will keep your information confidential and protected. We will follow our privacy practices to insure that your personal medical information is protected. The Privacy Policy for Air Critical Care LLC, outlines how your medical information will be protected and what your rights are to the use and disclosure of your medical information. Understand that under HIPAA all individuals and organizations that are involved in the patients’ healthcare are required to follow the HIPAA privacy practices.

Information Collected

Note that all and any information collected from our website will not be used for any other purpose but the medical transporation service offered on this website. We do not retain any email records of our customer for more thatn 30 days post service renterend date.


We may disclose information to other healthcare organizations as required for the patients’ healthcare, medical billing and heath care operations for quality improvement practices. We may be providing information to your healthcare insurance carrier for claim processing. These healthcare providers are obligated to the same requirements to keep you records private and confidential. We may be required by law to disclose medical information in response to a request from the government, law enforcement and or legal judicial orders. We may disclose information to a friend or family member who is assisting with your medical care, or maybe providing financial arrangements on your behalf. We will not disclose or release your information to anyone else without your written permission or prior authorization.


You have the right to request a copy of your records and/or request changes to your records if you feel there is inaccurate information we have on record. NOTE: You may request a copy or for an amendment to your medical records with Air Critical Care LLC. by requesting in writing to: Medical Records 25591 Technology Blvd Punta Gorda, FL 33955 USA Please provide contact information in your detailed written request. In addition you may request us to modify this policy and request that your medical information be released to or not released to another party. We will review the request and notify you of the actions to be taken. This request may be revoked at anytime with written notice to Air Critical Care LLC.

Changes to Our Policy

Air Critical Care LLC. retains the rights to make changes to this policy. Patients will receive a copy at the time services are rendered however, will not receive the updated policies but, may request a written copy at anytime by contacting Air Critical Care LLC. directly at 800.550.1025.


You have the right if you feel that Air Critical Care LLC. has violated the privacy of your medical records to file a written complaint with the United States Department of Health and Human Services, for guidance you can reference


If at anytime you have any questions please feel free to contact Air Critical Care LLC’s Privacy Officer at 800.550.0674.

Release of Records

I, ________________________________________________ have received and read this Privacy Policy and hereby grant permission to Air Critical Care LLC. to discuss and or release any medical information concerning my medical records that the entity may have on file to include benefit inquiries, Appeals to insurance companies, claims and complaints. I understand this is authorization is voluntary and that I may refuse to sign it and will not effect my heath-care. This Notice revised as of 04/2018 Air Critical Care LLC. © Copyright Notice 2018 Air Critical Care is registered mark of Air Critical Care LLC.