If your medical facility has to move someone using air ambulance services, the issue is most likely critical. While you are completely focused on getting your patient where he or she needs to be, in the shortest amount of time possible, the family has their own concerns, as does the patient.

Insurance: Do your air ambulance services take insurance? While the primary concern is to get the patient to a place where they can be treated as quickly as possible, and the family does appreciate that, your patient might also appreciate not having an enormous bill to pay for transport. Not all air ambulance services take insurance, so you may want to address this issue in the beginning.

Communication with the Family: How good are your services about keeping the family informed? These are the people who love the person who is being transported. In an air ambulance situation, they want to have play-by-play information, if and when that is possible. Even though the primary concern is the patient and not the family, a good bedside manner to patients, as well as their families, never hurts. Since you already know you will hear about it later if this issue is not handled properly, you might as well make sure it is not going to be a concern. When family members get worried, they also get anxious and angry. They are going to look for someone to be angry with — and if you are the one closest, you will get the brunt. You are better off to make sure they keep informed.